Contact Us

Our servers distributed across two Datacenters: USA(IWeb and Liquidweb). These datacenters have certain common qualifications described below -

Network
The datacenters are connected to the internet through Gigabit Ethernet connections from separate backbone providers, who each run fiber optic cables into the data center through separate entry points.

Security
To guard against line failure or intrusion, the data center is staffed 24 hours a day. Movement throughout the facility is escorted at ALL times. There is 24x7 closed circuit monitoring of all areas and entrances. Between the cameras, access control, and the security team, the datacenter facilities are pretty secure.

Power
The total incoming power is a multiple of what is required to run the datacenter. There is an ATS (Automatic Transfer switch) in place to automatically kick in a generator in case of a power failure. The datacenters are also equipped with redundant UPS systems to ensure clean power.

Cooling
Redundant A/C systems, each running at a fraction of their capacity, keep the server rooms cool. The units are alternated so that each one is kept in optimal condition.

Advanced Smoke Detection & Fire Protection Systems
The datacenters are equipped with specialized fire detection and protection systems meant specifically for protecting servers as using ordinary water based systems would cause just as much damage as fire. 

 

Sales Department

Our Sales Department is responsible for all matters relating to sales of CocoaHost’s products and services.

Sales Department E-mail: sales [at] cocoahost [dot] com

Customer Service Department

We are focused on our clients, not on the revenue stream! We make our money by meeting your needs. Our Customer Service Department handles all non-technical questions.

CS Department E-mail: cs [at] cocoahost [dot] com

Support Department

You are our first priority. Our Support Department will help you with any technical problems and questions.

Support Department E-mail: support [at] cocoahost
[dot] com

MGT & Admin Department

As we have said, you are our first priority. If you are not happy with our service, products or staff, please let us know. This department handles all comments, complaints and feedback. Your views are always welcome.

MGT & Admin Department E-mail: admin [at] cocoahost
[dot] com

 


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